Well, this past Sunday we served communion again, and the ushers tried something new.
About 10 minutes before each service, we asked the servers to go sit in the front rows, and then stand up and make eye contact with an usher. The ushers were to choose which server was "it" and then to keep an eye on their respective server if they needed juice. The servers, on their part, were instructed to raise their hand and wait if they ran low.
Most responses so far have been positive. By focusing on a face or an individual instead of a position, it made it easier for some to keep track of their servers.
The most important aspect of it was simply to be ready, with a tray of juice in hand, watching for the signal of a raised hand.
If you participated in that process, please feel free to make notes here. By getting feedback, both positive and negative, we find out what works best and make adjustments to the things needing improvement.
Thank you to all of you as we work on streamlining and refining our processes!
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